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BigCommerce outage history and live incidents
Showing 4 of 17 incidents on Public
Resolved
Oct 24, 2026, 02:47 PM EDT
Status: investigating
Commerce Engineering is currently investigating issues with increased latency and reduced availability for search functionality
Duration: 3h 12mVendor update about 17 hours agoStorefront
Incident community checkThis incident
Resolved
Oct 24, 2026, 09:22 AM EDT
Status: monitoring
We experienced delays in real-time event processing due to an issue within our messaging infrastructure.
The backlog has now cleared, and processing has returned to normal levels. We are continuing to monitor the system to ensure stability.
Duration: 14mVendor update about 23 hours agoControl Panel
Incident community checkThis incident
Resolved
Oct 22, 2026, 11:46 PM EDT
Status: investigating
Commerce Engineering is currently investigating reports of orders coming in with incomplete transaction IDs when using Auth.net, causing the Capture Payment button to be missing on the Orders Interface
Duration: 7h 32mVendor update 2 days agoCheckout & Payment Processing
Incident community checkThis incident
Resolved
Oct 20, 2026, 06:33 AM EDT
Status: investigating
Commerce Engineering is investigating an issue causing delays in product search indexing for a subset of US stores. Our team is working to identify the root cause and restore normal indexing performance.
Duration: 1h 10mVendor update 5 days agoControl Panel
Incident community checkThis incident
17 incidents visible (ongoing and monitoring). A free account unlocks resolved history and filters.