Cisco outage history and live incidents

Oct 22, 17:56 UTC
Resolved - The network tunnel connectivity issue in China has been resolved.

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Oct 22, 16:56 UTC
Investigating - We are investigating an issue affecting internet traffic through tunnels in the China region. Customers may be experiencing a loss of internet connectivity . We are assessing the impact and will provide updates as more information becomes available.

Oct 23, 03:46 UTC
Resolved - The third-party certificate issue affecting SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect has been resolved.

All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Oct 22, 18:56 UTC
Update - Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

Oct 22, 16:45 UTC
Identified - We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Umbrella and Cisco Secure Connect. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

Oct 22, 18:56 UTC
Update - Engineering is implementing and rolling out fixes to address the SWG traffic disruptions related to the third-party certificate issue. We are continuing to assess the impact and will provide further updates as the work progresses.

Oct 22, 16:44 UTC
Identified - We have identified an issue related to a third-party certificate that can cause SWG traffic disruptions in Cisco Secure Access. We are assessing the scope of the impact and working toward a fix. We will provide further updates as more information becomes available.

Oct 22, 08:08 UTC
Resolved - The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.

Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Oct 21, 17:46 UTC
Identified - Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across FedRAMP Cisco Secure Access.

Oct 21, 16:24 UTC
Investigating - We have identified a third party vendor certificate-related issue affecting Secure Web Gateway traffic .

Customers with file inspection enabled are not expected to be affected. Customers without file inspection enabled may continue to experience SWG traffic disruptions while we roll out a fix.

We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.

Oct 22, 08:09 UTC
Resolved - The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.

Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Connect and Cisco Umbrella experience.

Oct 21, 15:53 UTC
Identified - Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Umbrella and Cisco Secure Connect.

Oct 21, 14:56 UTC
Investigating - We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.

Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.

Oct 22, 08:10 UTC
Resolved - The issue affecting Secure Web Gateway traffic, caused by a third-party certificate issue, has been resolved as of 07:56 UTC on October 22, 2026.

Cisco engineering has completed and validated the remediation across all affected services, and all services are operating as expected.

We apologize for any inconvenience caused and thank you for your patience.

We're Here to Help
If you continue to experience issues, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Oct 21, 15:52 UTC
Identified - Cisco engineering continues to roll out and validate a remediation for the impact on SWG traffic caused by a third-party certificate issue across Cisco Secure Access.

Oct 21, 14:54 UTC
Investigating - We have identified an issue related to certificates issued by a third-party certificate vendor that affects SWG traffic.

Customers with file inspection enabled are not expected to be affected; customers without it may continue to experience SWG traffic disruptions while we roll out a fix.
We’re deploying the fix across the affected services and will provide further updates as the rollout progresses.

Oct 21, 02:33 UTC
Resolved - This incident has been resolved.

Oct 21, 02:32 UTC
Investigating - Between 01:35 UTC and 02:05 UTC, some customers connecting through the Miami data center may have experienced intermittent connectivity or traffic disruption.

The issue has been resolved, and all services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Umbrella experience.

Oct 20, 00:24 UTC
Resolved - We identified a service disruption affecting the Remote Access (Client) service at our Melbourne location (MEL1.EDC).

Affected customers could establish a Remote Access VPN session but were unable to access the Internet or other resources through the VPN connection.

The Melbourne location was temporarily taken out of rotation, and new connection requests were redirected to Sydney. Customer impact was mitigated while the issue was investigated.

As of 14:31 UTC, the Melbourne location is active and back in rotation. New connection requests are being served from Melbourne again.

Oct 19, 18:36 UTC
Resolved - The Melbourne data center (MEL1.EDC) has been returned to service. The Remote Access (Client) service is operating normally, and the traffic disruption has been resolved.We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help
If you have any questions or need assistance, please contact our support team.

Oct 19, 17:29 UTC
Identified - The Remote Access (Client) service at Melbourne data center (MEL1.EDC) has been taken out of rotation to address the traffic disruption.

Oct 19, 17:17 UTC
Investigating - Connectivity through our Melbourne location in Australia is currently affected. We’re working to address the issue and will share updates as more information becomes available.

Oct 18, 22:52 UTC
Resolved - The issue affecting services in MAD1.edc and MIL1.edc has been resolved. All services are now operating normally.

We apologize for any inconvenience caused and thank you for your patience.

We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.

Oct 18, 22:36 UTC
Identified - Restoration is underway, and services are improving. We’ll continue monitoring and provide another update as needed.

Oct 18, 19:48 UTC
Investigating - We are investigating a control-plane issue affecting Spain (MAD1.edc) and Italy (MIL1.edc) data center. The affected locations are unable to reach a central service required to renew certificates and manage tunnel connections.

Existing tunnels continue to operate while they remain stable and no configuration changes are needed. Attempts to establish new tunnels or modify existing tunnels can fail. Customer traffic is not currently impacted while existing tunnels and front ends remain stable.

Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.