F5 outage history and live incidents

Oct 14, 11:53 UTC
Resolved - Following a period of monitoring, functionality for the Global Log Receiver (GLR) and console access logs has fully returned to normal operations, with traffic processing remaining stable and operating normally throughout this service event.

This incident has now been marked as resolved. Thank you for your continued patience, support, and trust in F5.

Oct 14, 11:20 UTC
Monitoring - On October 14 2026, at approximately 10:35 UTC, F5 Distributed Cloud team detected a service degradation affecting Global Log Receiver (GLR) and console access logs. Currently, all affected services have been restored and are functioning as intended. However, services will remain under monitoring to ensure continued stability.

If you have any questions or need assistance, please contact our Support team:

- Email support: [email protected]
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Oct 14, 10:40 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Log Relay (GLR) and console access logs in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10/14/2026, 10:35 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.

Oct 10, 12:46 UTC
Resolved - The F5 Distributed Cloud team confirms that the service provider issue in the Querétaro, Mexico region is fully resolved. Services have remained stable and are functioning as expected. This incident is now marked as resolved.

If you have any questions or need assistance, please contact our Support team:

- Email support: [email protected]
- Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

Oct 9, 14:07 UTC
Monitoring - The service provider issue affecting the Querétaro, Mexico region has been resolved, and services have returned to standard operation.

Customer traffic remained entirely unaffected throughout this event. All other services remain fully operational.

Our teams are actively monitoring system performance before final closure. We appreciate your patience and understanding.

Oct 9, 12:09 UTC
Update - The F5 Distributed Cloud team continues to follow up closely with the service provider regarding the ongoing infrastructure issue in the Querétaro, Mexico region.

Customer traffic remains entirely unaffected. Our teams are actively engaged with the provider toward a prompt resolution.

We will share further updates as more information becomes available. Thank you for your continued patience and understanding.

Oct 9, 07:22 UTC
Identified - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

Oct 9, 06:42 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Querétaro, Mexico

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 06;26 UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Oct 9, 01:10 UTC
Resolved - We are pleased to confirm that the issue has been fully resolved.

All affected services have been restored and are operating normally, with no further impact anticipated. We sincerely appreciate your patience and understanding throughout the resolution process. If you continue to experience any issues or have further questions, please don't hesitate to reach out to our support team.

If you have any questions or need assistance, please contact our Support team:

- Email support: [email protected]
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

Oct 8, 19:48 UTC
Monitoring - The F5 Distributed Cloud team has completed mitigation actions for the issue affecting the availability of Distributed Cloud Security and Access Logs. Services are now operating normally.

Distributed Cloud Console core services and Global Logs Receiver (GLR) functionality remained operational and unaffected throughout this service event.

We will continue to monitor the platform to ensure ongoing service stability.

Thank you for your patience and understanding as we worked to resolve this issue.

Oct 8, 16:24 UTC
Identified - The F5 Distributed Cloud team identified an issue affecting the availability of Distributed Cloud Security and Access Logs. Mitigation actions have been completed, and affected services are currently recovering toward normal operating levels.

Our engineering teams continue to closely monitor the platform to confirm sustained service stability. A final update will be provided once resolution has been fully validated.

Thank you for your patience and understanding.

Oct 8, 15:30 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Global Log Relay (GLR) and Access Logs in multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10/08/2026, 15:28 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.

Oct 7, 19:28 UTC
Resolved - We are pleased to inform you that the service disruption affecting our Melbourne (ME1) Regional Edge has been fully resolved.

Our F5 Distributed Cloud engineering team have successfully completed all restoration efforts, and all systems are now operating normally.

We sincerely appreciate your patience and partnership throughout this process. Our priority remains delivering secure, highly available services, and we apologize for any inconvenience this incident may have caused.

If you have any questions or require further assistance, please do not hesitate to contact our Support team.

Contact Information:
- Email Support: Reach us at [email protected] for any questions or assistance.
- Phone Support: For region-specific contact details, please visit https://my.f5.com/manage/s/article/K000135931.

Best regards,
F5 Distributed Cloud Operations Team

Oct 6, 21:43 UTC
Update - The F5 Distributed Cloud engineering team continues to make progress toward restoring the Melbourne (ME1) Regional Edge, and restoration efforts remain on track. Proactive monitoring is in place to help maintain service continuity across the region during this process.

We appreciate your patience and will provide further updates as restoration progresses.

Oct 5, 23:36 UTC
Identified - Our F5 Distributed Cloud engineering team continues to work on the restoration of the Melbourne (ME1) Regional Edge. Restoration activities remain on track, and additional updates will be provided as progress is made. The engineering team has enabled a proactive monitoring stage to ensure service continuity throughout the region. We will share further updates as more information becomes available.

Oct 5, 16:30 UTC
Update - We are currently investigating a hardware issue within our Melbourne region. Customer traffic continues to route normally over secondary paths.

Our network engineering team is actively working with hardware vendor support to complete diagnostic procedures.

We will share further updates as more information becomes available.

Oct 5, 15:46 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting Melbourne.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 03:42 PM UTC
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Oct 1, 22:23 UTC
Resolved - The F5 Distributed Cloud team has resolved the instance management issue affecting the NGINX One Console. Console services, APIs, and management functions are operating normally.

Throughout the incident, customer application traffic remained unaffected, and existing NGINX instances continued serving live traffic without disruption.

Recovery actions have been completed.
We appreciate your patience and understanding while we worked to resolve this issue.

Oct 1, 15:17 UTC
Monitoring - The F5 Distributed Cloud team has successfully resolved the instance management for the NGINX One Console, and Console services and APIs are currently operating normally.

Customer application traffic remained entirely unaffected throughout the incident, and existing NGINX instances continued to serve live traffic without disruption. Management and control plane operations are fully accessible. Our teams are actively monitoring system performance to ensure sustained stability.

We will continue to monitor system performance and provide further updates as they become available. We appreciate your patience and understanding.

Oct 1, 13:37 UTC
Update - The F5 Distributed Cloud team is currently investigating an issue affecting access to the NGINX One Console, with Console APIs currently returning 503 Service Unavailable errors.

Customer application traffic remains entirely unaffected. Existing NGINX instances are fully operational and continue to serve live traffic normally, with no disruption to the data plane or application availability.

The impact is strictly limited to the NGINX One Console. Management and control plane operations—such as configuration changes and monitoring performed through the Console—are temporarily unavailable.

Our teams are actively working to identify the root cause and restore full Console access as quickly as possible. We will share further updates as more information becomes available.

We appreciate your patience and understanding.

Oct 1, 12:32 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting NGINX One.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 12:28 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Oct 1, 16:31 UTC
Resolved - The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region.

All affected log streaming services have returned to standard operation. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational.

All other services remain fully operational. This incident has been marked as resolved.

Oct 1, 10:52 UTC
Monitoring - The F5 Distributed Cloud team has successfully resolved the intermittent loss of Access Logs and Global Log Receiver services in the Mumbai (b-mb2) region.

All affected log streaming services have returned to standard operation, and our teams are closely monitoring system performance to ensure sustained stability. There was no traffic interruption during this event, and all core Distributed Cloud Console services remained fully operational.

We appreciate your patience and understanding throughout this incident.

Oct 1, 08:18 UTC
Update - F5 Distributed Cloud team is observing intermittent loss of Access Logs and Global Log Receiver in Mumbai (b-mb2) region. Our teams are actively investigating the issue. Please note that there is no traffic interruption and all core Distributed Cloud Console services remain fully operational. We will share further updates as more information becomes available. We appreciate your patience and understanding.

Oct 1, 07:15 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of intermittent loss of access logs in Mumbai (b-mb2) region.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 10/01/2026, 04:25 UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.
Thank you for your continued support and trust in F5.

Oct 1, 03:49 UTC
Resolved - We are pleased to report that the configuration propagation delays affecting our Distributed Cloud systems have been completely resolved.

Our engineering teams have completed their recovery work, and after closely monitoring our platform, we can confirm that all systems are stable and processing traffic normally.

We know how important these services are to your business operations and truly appreciate your patience and partnership while we worked to put this right. If you have any remaining questions or need assistance, our support team is ready to help through your usual contact channels.

Sincerely,
F5 Distributed Cloud

Sep 30, 20:30 UTC
Monitoring - Most regions are now fully recovered and actively processing traffic normally. Our technical teams have made significant progress, and we are currently monitoring all systems closely to ensure continued stability and performance.

We truly appreciate your continued patience during this recovery period.

Sep 30, 18:32 UTC
Update - Our engineering teams continue to actively work on resolving the underlying issue.

We are monitoring the systems closely as we work toward full resolution. All other services remain unaffected and continue to operate normally.

Thank you again for your patience and partnership as we complete our work on this issue.

Sep 30, 15:58 UTC
Identified - We are actively addressing an issue that is currently causing propagation delays within the F5 Distributed Cloud configuration systems. Our technical teams are thoroughly investigating the root cause to restore normal performance.

During this period, some customers may experience intermittent 5xx errors when attempting to apply or access configurations.

All other services are unaffected and continue to operate normally.

We sincerely appreciate your patience and understanding during this time.

Sep 30, 13:53 UTC
Update - Distributed Cloud customers are experiencing delays in configuration propagation when creating a new Load Balancer or modifying an existing one. All other services remain fully operational.
Our team is actively investigating and will provide updates as they become available.

Sep 30, 13:24 UTC
Investigating - This advisory is to inform you that we are currently investigating reports of service degradation affecting multiple regions.

We understand this may be affecting your operations and we are committed to providing transparent and timely updates as more information becomes available. While we gather more information, we recommend monitoring the progress on this site (https://www.f5cloudstatus.com/) for the latest update.

Investigation Status:
• We have identified potential service impact at 1:17 PM UTC;
• Our incident response team has been fully mobilized;
• Initial investigation and impact assessment efforts are underway.
Next Steps:
• A detailed incident notification will be provided within 30 minutes;
• Our teams are working to determine the root cause of the incident;
• We will share mitigation steps as soon as they become available.

We appreciate your patience as we work to resolve this situation. If you are experiencing a critical business impact, please contact our support team through your established channels.

Thank you for your continued support and trust in F5.

Sep 29, 12:35 UTC
Resolved - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region has been resolved. We are pleased to confirm that services have remained stable and are functioning as expected. This incident is now marked as resolved. If you continue to experience any issue, please contact the F5 Support team for further assistance.

If you have any questions or need assistance, please contact our Support team:

- Email support: [email protected]
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

Sep 29, 09:04 UTC
Identified - The F5 Distributed Cloud team would like to inform you that the service provider issue in Querétaro, Mexico region is being actively investigated. There is no impact to customer traffic. We will share further updates as more information becomes available.

Thank you for your understanding.

Sep 29, 08:29 UTC
Monitoring - The F5 Distributed Cloud team would like to inform you that we had noticed a brief spike in 5xx responses in Querétaro, Mexico and it has subsequently recovered. Please note that our services remain stable, and we will continue to monitor the environment to ensure reliability and stability.

If you have any questions or need assistance, please contact our Support team:

- Email support: [email protected]
- Phone support: For region-specific contact details, please visit:
https://my.f5.com/manage/s/article/K000135931

Thank you for your patience and understanding.

Sincerely,
F5 Distributed Cloud

The Distributed Cloud team is pleased to confirm that the issue in Melbourne (me1) region affecting display of metrics within the customer dashboard and Customer Edges has been fully resolved, and service is operating normally. We have completed our monitoring activities and confirmed platform stability. If you have any questions or need assistance, please contact our Support team: - Email support: [email protected] - Phone support: For region-specific contact details, please visit: https://my.f5.com/manage/s/article/K000135931 Thank you for your patience and understanding. Sincerely, F5 Distributed Cloud