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Heap outage history and live incidents
Showing 3 of 3 incidents on Public
Resolved
Oct 14, 2026, 03:44 PM EDT
Status: investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Duration: 6h 41mVendor update 11 days agoApp
Incident community checkThis incident
Resolved
Oct 8, 2026, 11:33 AM EDT
Status: investigating
We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
Duration: 16h 13mVendor update 17 days agoApp
Incident community checkThis incident
Ongoing
Oct 2, 2026, 05:57 PM EDT
Status: identified
Salesforce data isn't syncing into Heap, and new connections or reconnections are failing. We've identified the root cause and are working on a fix. Please don't try to reconnect until we post an update.
Thank you for your patience!
Duration: 22d 14h 11m +Extended ongoingVendor update 23 days agoIntegrations - Sources
Incident community checkThis incident
3 incidents visible (ongoing and monitoring). A free account unlocks resolved history and filters.