Netskope outage history and live incidents

Problem Statement: We are investigating a service impacting incident at the QRO1 datacenter(s) for the following service(s) Gateway, Proxy Chaining, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---Performance-degradation---Queretaro-Mexico-QRO1---October-22-2026

Services Affected: Gateway, Proxy Chaining, Secure Web Gateway

Data Centers Affected: QRO1

Incident Start Time: Oct 22, 17:17 UTC

Incident End Time: Oct 23, 20:57 UTC

Status: resolved

Incident status: resolved

Root Cause: We are investigating a service impacting incident at the QRO1 datacenter(s) for the following service(s) Gateway, Proxy Chaining, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---TLS-Certificate-Validation-Impairment---Global-Data-Planes---October-21-2026

Services Affected: EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining

Data Centers Affected: No data centers affected.

Incident Start Time: Oct 21, 02:04 UTC

Status: update

Root Cause: We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) EProxy, GRE, GSLB, IPSEC, Netskope Client, Proxy Chaining. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Problem Statement: We are investigating a service impacting incident at the US-BWAN datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Additional Details: https://support.netskope.com/s/article/Netskope-Service---Borderless-WAN-Gateway-Connectivity-Impairment---USBWAN---October-20th-2026

Services Affected: Borderless WAN Management

Data Centers Affected: US-BWAN

Incident Start Time: Oct 20, 18:20 UTC

Incident End Time: Oct 20, 20:58 UTC

Status: resolved

Incident status: resolved

Root Cause: We are investigating a service impacting incident at the US-BWAN datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.