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Palo Alto outage history and live incidents
Status: Investigating
Severity: Degraded
Locations: Madrid
Impact:
Cloud Identity Engine is currently experiencing service degradation in the Spain region. We are actively investigating the issue and will provide an update within the next four hours.
Workaround:
None
Cloud Identity Engine is currently experiencing service degradation in the Spain region. We are actively investigating the issue .
Status: Investigating
Severity: Degraded
Locations: Dublin, Jakarta, London, Ohio, Oregon, Singapore, Sydney
Impact:
Prisame SDWAN customers may not be able to view flow logs in SCM UI
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Riyadh
Impact:
Prisma Access customers attempting to provision new deployments in Saudi Arabia (within GCP) region may experience deployment or onboarding failures due to insufficient cloud compute capacity.
The capacity constraints affect the availability of certain machine types within the cloud provider. As a result, new SPN (Security Processing Nodes) and NPN (Network Processing Nodes) provisioning may fail or remain blocked. We are working very closely with the cloud provider to address this capacity constraint.
Existing deployments are not confirmed to be impacted. Customers planning new deployments or capacity expansion in this region are advised to use an alternative supported location until sufficient cloud capacity becomes available.
Workaround:
Customers are advised to avoid new deployments within Saudi Arabia and select an alternative supported Prisma Access location.
We are actively coordinating with Google Cloud regarding regional resource availability. There is currently no confirmed ETA for capacity restoration in Saudi Arabia.
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Disruption
Locations: Beijing
Impact:
Users in China are getting a 500 error while trying to load the SLS UI
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
Prisma Access Services in UK may be impacted due to cloud networking issue.
To minimize operational impact, we recommend you to temporarily move traffic workloads to closet available region in Europe.
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
SDWAN customers in the UK region (Bowfell) will receive stats disconnection alarms in the device and SCM UI. Stats dashboards will temporarily display less/no data. No impact to the data plane. We are actively investigating the root cause
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
Users in the UK region may not be able to access the SCM UI. We are actively investigating
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
SLS services in the UK region are in a degraded state, and we are actively investigating the root cause
Workaround:
NA
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: London
Impact:
CIE services in the UK region are in a degraded state, and we are actively investigating the root cause
Workaround:
None
An incident has been identified. We are actively investigating to restore services.
Status: Investigating
Severity: Degraded
Locations: Singapore
Impact:
The AU compute resources have been degraded. The customers will be unable to update LF profiles and other streaming subscriptions.
Workaround:
Requesting customers to not update/ create / delete any Log forwarding profiles.
An incident has been identified. We are actively investigating to restore services.
31 incidents visible (ongoing and monitoring). A free account unlocks resolved history and filters.