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SailPoint outage history and live incidents
Showing 4 of 4 incidents on Public
Resolved
Oct 9, 2026, 08:23 AM EDT
Status: investigating
SailPoint is investigating an issue with NERM that is currently impacting some customers in US-East-1, resulting in degraded Identity Suite and Audit services. We are actively working to restore service and will provide an update once the issue has been resolved.
Duration: 41mVendor update 16 days agoN. Virginia us-east-1
Incident community checkThis incident
Resolved
Oct 6, 2026, 04:31 PM EDT
Status: investigating
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue.
Impacted sign-ins:
ServiceNow (Production) through Ping SSO, including the customer support portal
Identity University
Discourse
Highspot
Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email [email protected].
Duration: 2h 31mVendor update 19 days ago
Incident community checkThis incident
Resolved
Sep 29, 2026, 01:43 PM EDT
Status: investigating
We are currently investigating this issue.
Duration: 6mVendor update 26 days agoFedRAMP us-gov-west-1
Incident community checkThis incident
Resolved
Oct 4, 2026, 10:36 PM EDT
Status: investigating
We are currently investigating an issue causing delays in the indexing and visibility of newly aggregated or updated Entitlements within the Search and Search Lite interfaces
Duration: 5d 11h 41mVendor update 20 days agoN. Virginia us-east-1
Incident community checkThis incident
4 incidents visible (ongoing and monitoring). A free account unlocks resolved history and filters.