Sprinklr outage history and live incidents

Status: investigating We are investigating an issue affecting compute VMs in the region. The application remains stable, and no customer impact has been observed so far. The Engineering team is working with Microsoft Azure to assess the situation and determine the next steps. Further updates will be shared as more information becomes available.

Status: identified We are experiencing intermittent slowness in Listening Explorer/Quick Search within Sprinklr Insights. Our Engineering team is actively monitoring the issue and working to address these temporary disruptions. We are also working on a permanent fix to prevent recurrence. We will keep you updated on the progress.

Status: investigating Hi Team, As part of our ongoing commitment to platform reliability, we will be conducting a scheduled maintenance activity for the Developer Portal. Scheduled Change Window: Sunday, 11-Oct-2026 at 11:30 AM IST Expected Duration: Approximately 30 minutes During the maintenance window, dev.sprinklr.com will be unavailable for approximately 30 minutes as we migrate the Developer Portal to the new Redocly platform. This activity is limited to the Developer Portal and will not impact Sprinklr applications or customer-facing services. Our engineering teams will closely monitor the activity and respond immediately to any unforeseen issues. Thank you for your understanding as we continue to enhance our platform reliability. In case of any issues, please reach out to [email protected].

Status: investigating We are currently investigating an issue related to an expired SSL/TLS certificate, which may be impacting access to the affected service. Our DevOps team is actively working to renew and deploy the certificate. We will provide further updates as more information becomes available. Status: Investigating Impact: Some users may experience service access issues.

Status: investigating We are currently investigating an issue affecting Live Chat services. Users may be unable to receive or handle incoming chat conversations. Our Engineering and Support teams are actively investigating the issue and working to restore service. Further updates will be shared as the investigation progresses.

Status: investigating Hi Team, We are reaching out to inform you that our team has identified an issue where users may experience failures while publishing emails in Prod 8. Our Engineering teams are actively investigating the issue on priority. We will keep you posted with further updates as more information becomes available. If you encounter any further issues related to this incident, please contact the Sprinklr Support Team.

Status: investigating Hi Team , As part of our ongoing commitment to platform reliability, we will be conducting a scheduled infrastructure activity. Scheduled Change Window: Friday, 18-Sep-2026 (2 AM IST) Expected Duration: Approximately 30 minutes   While no extended outage is anticipated, intermittent disruptions may be experienced during the maintenance window. Our engineering teams will closely monitor the environment and respond immediately to any unforeseen issues. Thank you for your understanding as we continue to enhance our infrastructure posture. In case of any issues please reach out to [email protected]